Last updated: October 5, 2026
30-day money-back guarantee
Try the Voltrik FlexLight for 30 days from the date it's delivered. If you're not happy with it for any reason, return it for a full refund of the product price.
How to return
- Email hello.voltrik@outlook.com within 30 days of delivery with your order number and the reason for your return.
- We'll reply with return instructions and the return address. Please don't send anything back before contacting us, as unannounced returns can't be matched to an order.
- Send the item back with tracking and email us the tracking number.
Return shipping
For change-of-mind returns, return shipping is paid by the customer and is not refunded. For damaged or faulty items, we cover the cost.
Item condition
Items can be used, but must be returned complete with all parts and accessories (including the USB-C cable), and without damage caused by misuse. If you bought a 2-Pack or 3-Pack, you can return all or part of the pack. A partial return is refunded at the per-light price you paid.
Damaged or faulty items
If your order arrives damaged, or a light stops working, email us with your order number and a photo or short video showing the problem. We'll send a replacement or a full refund, whichever you prefer. We may not need you to send the faulty item back.
Refund timing
Refunds are processed within 5 business days of receiving your return, or of approving a damaged or faulty item claim, and go back to your original payment method. Your bank may take a further 5–10 business days to show it.
Exceptions
- Change-of-mind returns requested more than 30 days after delivery.
- Items damaged through misuse, accidents, modification or water damage.
- Items returned incomplete.
- Items returned without contacting us first.
Your legal rights
This policy is in addition to, and does not limit, any rights you have under the consumer laws that apply to you.